Custom PakCo ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, and business name when you request a quote, place an order, or contact us.
Shipping Information: Delivery address and any special delivery instructions.
Order Information: Details about the products you order, including specifications, quantities, and design files you upload.
Payment Information: Billing address and payment details (processed securely through our payment providers).
Communications: Records of your correspondence with us, including emails and phone calls.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To provide quotes and respond to your enquiries
To communicate with you about your orders and our services
To improve our website and services
To send you marketing communications (with your consent)
To comply with legal obligations
To protect our rights and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third parties who help us operate our business, such as payment processors, shipping carriers, and manufacturing partners.
Legal Requirements: When required by law or to respond to legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under Australian Privacy Law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Custom PakCo

Email: [email protected]

Phone: 1300 XXX XXX

Address: Sydney, NSW, Australia